At Deep Green Genetics (deepgreengenetics.com), we strive to provide the highest quality products and services to our valued customers. We understand that sometimes exchanges are necessary, and we want to ensure a smooth and satisfactory experience for you. Therefore, we have implemented a Yes-Exchange, No-Refund Policy with a 30-day exchange window, processed within 10 days. Please read the following policy details carefully:
- Eligibility for Exchange: a. Only products purchased directly from deepgreengenetics.com are eligible for exchange. b. The product must be in its original condition, unused, and free from any damages, modifications, or alterations. c. Exchanges are limited to the same product or an alternative product of equal or lesser value, subject to availability.
- Exchange Window: a. The exchange window begins from the date of purchase and extends for 30 calendar days. b. To be eligible for an exchange, you must notify us of your intent to exchange the product within the 30-day period. c. Any exchange requests received after the 30-day period will not be accepted.
- Exchange Process: a. To initiate an exchange, please contact our customer support team at [customer support email or phone number]. b. Provide your order details, including the order number, product name, and a brief description of the reason for the exchange. c. Our customer support team will guide you through the necessary steps to process the exchange, including providing you with a return authorization (RA) number, the shipping address, and any additional instructions. d. The customer is responsible for the shipping costs associated with returning the product for exchange.
- Exchange Resolution: a. Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria outlined in Section 1 above. b. If the product is approved for exchange, we will process the exchange within 10 business days of receiving the returned item. c. If the requested product for exchange is unavailable, we will offer an alternative product of equal or lesser value. d. If the alternative product is of lesser value, we will not issue a refund for the price difference.
- Exceptions: a. Products that were damaged during shipping or arrived defective are not subject to this exchange policy. Please refer to our Shipping and Returns policy or contact our customer support team for assistance in such cases. b. Any product that has been used, modified, or altered in any way is not eligible for exchange under this policy.
We recommend reviewing the product details, specifications, and compatibility before making a purchase. If you have any questions or need further assistance regarding our Yes-Exchange, No-Refund Policy, please reach out to our customer support team.
Note: This policy is subject to change without prior notice. Please refer to the most recent version available on our website at deepgreengenetics.com.