Thank you for shopping at Deep Green Genetics. We strive to provide the best customer experience possible. However, we understand that sometimes refunds or returns may be necessary. This Refund Policy outlines the terms and conditions governing refunds and returns for products purchased from our website.
- Refund Eligibility:
1.1. To be eligible for a refund, you must contact our customer support team within 30 days of receiving your order and provide a valid reason for the refund request.
1.2. The following items are not eligible for a refund: – Downloadable digital products (e.g., software, e-books) once the download link has been accessed or the product has been downloaded. – Perishable goods, such as food, flowers, or personalized items that cannot be resold. – Gift cards or vouchers.
- Return Process:
2.1. To request a refund, please contact our customer support team by email at firstname.lastname@example.org and provide the following information: – Your order number. – A detailed description of the reason for the refund request. – Any supporting documentation or evidence, such as photographs, if applicable.
2.2. Our customer support team will review your refund request and respond within 3-5 business days.
2.3. If your refund request is approved, you will receive instructions on how to return the product. You are responsible for the cost of shipping the item back to us unless otherwise stated.
- Refund Process:
3.1. Once we receive the returned item, we will inspect it and notify you of the status of your refund within 7 business days.
3.2. If your refund is approved, we will initiate a refund to your original method of payment, unless otherwise agreed upon. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
- Non-Refundable Items:
4.1. Certain items may not be eligible for a refund unless they are defective or damaged upon receipt. These items may include but are not limited to: – Clearance or sale items. – Personalized or custom-made products.
5.1. We do not offer exchanges for products. If you wish to exchange a product for a different size, color, or variant, please follow the return process outlined in section 2 and place a new order for the desired item.
- Damaged or Defective Products:
6.1. If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receiving the item. We may request photographs or other evidence to assess the damage or defect.
6.2. If the product is found to be genuinely damaged or defective, we will provide a full refund, including any shipping charges incurred.
- Changes to the Refund Policy:
7.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. The revised version will be effective as of the date stated at the beginning of this policy.
If you have any questions or concerns regarding this Refund Policy, please contact us at email@example.com.